The deal, in plain language.
You upload a photo of your pet and we generate painted card artwork from it using an AI image model. Results vary between attempts — that is why you preview the artwork and choose the one you want before you pay. What you see in the preview is what gets printed or delivered.
You must own the photo, or have the right to use it. Please don't upload photos of other people's pets without their say-so, or anything that isn't yours to send us.
If a physical order arrives misprinted or damaged, email support@illustratedpet.com within 14 days of delivery with a photo of the problem, and we'll reprint it free. If you'd rather have your money back, or a reprint isn't possible, we'll refund you instead. Either way, you don't need to send the cards back to us.
Digital artwork is final once it's delivered — you preview the artwork and choose the one you want before you pay, so there shouldn't be surprises after checkout. If something is wrong with the file itself, email us and we'll sort it out.
Because every set is printed to your order, we can't take change-of-mind returns — a custom card set can't be resold to anyone else. Please use the preview step to be sure before you pay.
Questions about an order: support@illustratedpet.com.